Ticketing & CRM Systems

Choosing the right system for your needs can be mind boggling, especially when service providers all use different terminology for basically the same thing. Having procured, implemented and managed a wide range of systems in use across the sector I have the experience to help guide your teams through this process. Acting as an impartial systems expert I can assess and recommend the right supplier for your organisation, engage with vendors during the process and ensure your needs are met.

Already have the right system in place? I offer User Experience and Database audits to ensure your organisation can maximise its potential - both with new and returning customers.

  • I have delivered procurement for NPO and Local Authority venues, and have experience in assessment and selection of vendors. A brief selection of what I can support includes:

    • Support to create detailed requirements for tender proposals

    • Engage with potential vendors, respond to vendors during submission phase.

    • Shortlist and score submission and provide feedback to key stakeholder for decision making

    I am also perfectly comfortable delivering the end to end process and engaging with all internal stakeholders to ensure they are fully represented in the process and have their needs met.

  • I've been here, in your shoes... trying to learn the new system whilst keeping the old one going, doing the data migration and user acceptance testing. As with the procurement support I can offer full Project Management of implementation or support a subset of your requirements including:

    • Deliver data user acceptance testing

    • Build venues, seating plans and events

    • Create detailed Mode of Sale matrix for different user flows.

    • Create, or recreate, custom segmentation for customer engagement.

  • Ticketing and CRM management doesn't end with the implementation and I can support as your business plans and ticketing strategies evolve. Some of the projects I have extensive experience in supporting are:

    • Custom Purchase Pathway delivery

    • Bespoke TNEW customisations

    • Customer Segmentation and Mode of Sale reviews

    • Direct Debit Integrations

    • App integrations

    • Digital ticketing using Apple and Google wallets.